Company: RoadSentinel Sdn. Bhd. (202501021143 / 1622556-A)
Contact: roadsentinel.sb@gmail.com | Level 10, Southern Tower First Subang, Jalan SS15/4G, 47500 Subang Jaya, Selangor | +6017 3694 258
1. Introduction
Your privacy is important to us. This Privacy Policy outlines how RoadSentinel Sdn. Bhd. (“we”, “our”, “us”) collects, uses, discloses, and safeguards your personal data when you visit our website, make a purchase, or interact with our services.
By using our website, you consent to the practices described in this Privacy Policy.
2. What Information We Collect
We collect both personal information and non-personal information to better serve you. This may include:
Personal Information:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (only processed via secure third-party gateways; we do not store credit/debit card information)
- Purchase history
- Any other information you provide via contact forms, support channels, or email
Non-Personal Information:
- Browser type and version
- Device type
- Pages visited on our site
- Referring URLs
- Time spent on the website
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We may use your information for the following purposes:
- To process and fulfill orders
- To manage delivery and logistics
- To provide customer service and support
- To communicate updates on orders or services
- To personalize your shopping experience
- To send newsletters or promotional emails (with your consent)
- To improve our website, products, and services
- To comply with legal and regulatory requirements
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data with trusted third parties under the following circumstances:
- Payment processors (e.g., iPay88, Stripe, etc.) for secure transactions
- Shipping providers (e.g., J&T Express, DHL) to deliver your orders
- IT and marketing service providers for website maintenance, analytics, and email communications
- Government authorities or law enforcement agencies, if required by law
All third parties are obligated to handle your information in compliance with this Privacy Policy and applicable data protection laws.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations.
You may request the deletion of your personal data at any time by contacting us at roadsentinel.sb@gmail.com.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. These may include:
- Session cookies (to maintain your cart during browsing)
- Analytics cookies (to understand how users interact with our site)
- Marketing cookies (if applicable, to deliver relevant ads)
You can control the use of cookies through your browser settings. Disabling cookies may impact certain features of the website.
7. Your Rights
Under Malaysia’s Personal Data Protection Act (PDPA) 2010, you have the right to:
- Access and review your personal data
- Correct inaccuracies in your data
- Withdraw consent for data processing
- Request erasure of your data (subject to legal requirements)
To exercise your rights, please contact us at: roadsentinel.sb@gmail.com
8. Data Security
We implement a range of security measures to protect your information, including:
- SSL encryption on our website
- Secure hosting platforms
- Limited access to personal data
- Staff training and confidentiality agreements
While we strive to protect your data, no method of transmission or storage is 100% secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or best practices. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please reach out to:
📧 Email: roadsentinel.sb@gmail.com
📞 Phone: +6017 3694 258