Company: RoadSentinel Sdn. Bhd. (202501021143 / 1622556-A)
Contact: roadsentinel.sb@gmail.com | +6017 3694 258
1. Order Processing Time
We aim to process all orders within 1 to 3 business days (Monday–Friday, excluding public holidays).
Once your order is confirmed and payment is received, we will begin the packing and fulfillment process.
You will receive a confirmation email with tracking information once your order is shipped.
2. Shipping Methods & Delivery Time
We use reliable courier services such as J&T Express, Pos Laju, DHL eCommerce, or other reputable logistics partners.
| Shipping Type | Estimated Delivery Time |
|---|---|
| Standard (West Malaysia) | 2–5 business days |
| Standard (East Malaysia) | 3–7 business days |
| International Shipping | Currently unavailable |
Note: Delivery times may vary depending on your location, public holidays, weather conditions, or courier operational delays.
3. Shipping Fees
Shipping costs are calculated at checkout based on your delivery address, parcel weight, and courier rates. From time to time, we may offer free shipping promotions or flat-rate shipping, which will be clearly stated on the product or checkout pages.
4. Tracking Your Order
Once your order is shipped, you will receive an email or SMS with your tracking number and courier information. You can track your parcel using the courier’s online tracking portal.
If you have not received tracking details within 3 business days of purchase, please contact us at roadsentinel.sb@gmail.com or +6017 3694 258.
5. Delivery Issues
- Wrong Address: We are not responsible for failed deliveries due to incorrect or incomplete shipping addresses provided at checkout. Please double-check your address before placing an order.
- Undeliverable Packages: If a package is returned to us due to failed delivery attempts, we will contact you to arrange for re-delivery (additional fees may apply).
- Parcel Loss or Damage: If your order arrives damaged or goes missing in transit, please contact us immediately. We will assist you in filing a claim with the courier and provide replacement or refund options where applicable.
6. Self-Collection (By Appointment Only)
Self-collection is available on a case-by-case basis at our Subang Jaya office.
Please email or WhatsApp us to check availability and make an appointment before coming to collect your item.
📍 Pickup Address:
Level 10, Southern Tower First Subang, Jalan SS15/4G, 47500 Subang Jaya, Selangor
7. International Shipping
We currently do not offer international shipping through our online store. However, if you’re based outside of Malaysia and wish to purchase, kindly email us for special arrangements (subject to approval).
8. Questions or Support
If you need further assistance with your shipping details, delays, or tracking, don’t hesitate to contact our customer support:
📧 Email: roadsentinel.sb@gmail.com
📞 Phone: +6017 3694 258